Pixel Tracking
Prime Healthcare $2M Patient Privacy Class Action Settlement
Last updated from the official settlement website (phsettlement.com). Re-checked .
Prime Healthcare patients who accessed the company's websites may be eligible to claim $20 and/or free identity protection from a class action settlement.
Who qualifies and how to claim
What you could get
- $20Patient portal subclass: Class members who accessed a Prime Healthcare patient portal during the relevant period can receive a $20 cash payment by submitting a valid claim form.
Pulled from the write-up below. The official settlement website and the court's documents have the final word.
Prime Healthcare $2M Patient Privacy Class Action Settlement
Patients of Prime Healthcare or one of its listed hospitals who accessed any of the company's websites between Nov. 1, 2019, and Oct. 18, 2023, may be eligible to claim a $20 cash payment and/or a year of free identity protection from a class action settlement .
Prime Healthcare Services Inc. agreed to pay $2 million to resolve a class action lawsuit alleging it used third-party tracking technologies, known as “tracking pixels,” on its websites in violation of state and federal privacy laws.
Who can file a claim?
Class members must meet all of the following criteria:
- They were a patient of Prime Healthcare or one of the relevant hospitals listed in the settlement.
- They accessed or used any of the Prime Healthcare web properties from Nov. 1, 2019, through the date the company removed the tracking pixels from the relevant website.
The relevant hospitals and websites include:
- Centinela Hospital Medical Center: https://centinelamed.com/
- Chino Valley Medical Center: https://cvmc.com/
- Desert Valley Hospital: https://dvmc.com/
- Encino Hospital Medical Center: https://encinomed.org/
- Harlingen Medical Center: https://harlingenmedicalcenter.com/
- Paradise Valley Hospital: https://paradisevalleyhospital.net/
- San Dimas Community Hospital: https://sandimashospital.com/
- Shasta Regional Medical Center: https://shastaregional.com/
- Sherman Oaks Hospital: https://shermanoakshospital.org/
- Alvarado/UC San Diego Health: https://alvaradohospital.com/
- Dallas Medical Center: https://dallasmedcenter.com/
- Dallas Regional Medical Center: https://dallasregionalmedicalcenter.com/
- Garden City Hospital: https://gch.org/
- Huntington Beach Hospital: https://hbhospital.org/
- Knapp Medical Center: https://knappmed.org/
- Lower Bucks Hospital: https://lowerbuckshosp.com/
- North Vista Hospital: https://northvistahospital.com/
- Roxborough Memorial Hospital: https://roxboroughmemorial.com/
- Saint Clare’s Health: https://saintclares.com
- Southern Regional Medical Center: https://southernregional.org/
- St. Joseph Medical Center: https://stjosephkc.com/
- St. Mary’s General Hospital: https://smh-nj.com/
- Suburban Community Hospital: https://suburbanhosp.org/
- West Anaheim Medical Center: https://westanaheimmedctr.com/
- Providence Medical Center: https://providencekc.com/
- Mission Regional Medical Center: https://missionrmc.org/
- East Liverpool City Hospital: https://elch.org/
- Monroe Hospital: https://monroehospital.com/
- Prime Healthcare main site: https://primehealthcare.com/
There are two main groups of class members:
- Patient portal subclass: Patients who accessed one of Prime Healthcare’s patient portals during the relevant period for their hospital
- Email subclass: Patients at a California Prime Healthcare hospital between Nov. 1, 2021, and the end of the class period who provided their email address to Prime Healthcare
Read the full details
How much can class members get?
- Patient portal subclass: Class members who accessed a Prime Healthcare patient portal during the relevant period can receive a $20 cash payment by submitting a valid claim form. They will also automatically receive a code for a one-year subscription to CyEx Medical Shield Pro.
- Email subclass: Class members who were patients at a California Prime Healthcare hospital between Nov. 1, 2021, and the end of the class period and who provided their email address to Prime Healthcare will automatically receive a code for a one-year subscription to CyEx Medical Shield Pro.
The CyEx Medical Shield Pro service includes dark web monitoring for personal information, national provider identifier monitoring (for health care providers), $1,000,000 in identity theft insurance, medical record number monitoring, real-time authentication alerts, security freeze assistance and victim assistance with identity theft recovery.
Documents & history
The public record, word for word. Every line below is what the court or the settlement administrator published; we only add short notes on what each item means. The original document has the final word, and it is always one click away.
The story so far
Claims are open until Dec 21, 2026, 50 days left. The final approval hearing is on Mar 9, 2027.
- Latest
- Preliminary approval Granted Sep 22, 2026 · 6 weeks ago
- Next
- Claim deadline Dec 21, 2026 · in 7 weeks
Below is every step on record. The key moments come first; tap one to read about it, or pick a filter to see more. Read the graph left to right: each line is one place where things happen, the 0 court cases and the settlement’s website, and the big labelled marks are the moments that matter. Tap one to read about it. Puzzled by a word? See court words, in plain English.
- A decision by the judge
- A date to know
- Money paid out
- A request to the judge
- Paperwork or an update
- Still to come
- Preliminary approvalSep 22, 2026 · Settlement website
- Claim deadlineDec 21, 2026 · still to come
- Final approval hearingMar 9, 2027 · still to come
Coming up 2
- DeadlineDeadline coming up
Claim deadline
- HearingCourt hearing scheduled
Final approval hearing
September 2026 1 event
- Judge’s decisionThe judge ruled on preliminary approval Granted
Preliminary approval granted
Nothing of this kind in the list.
Court filings come from the court's public docket through the free RECAP archive; official documents from the settlement administrator's own site. Other dates come from the official settlement site and the summary above. We show the record as published and do not interpret it for your case. Nothing here is legal advice.
Where this information comes from
- Official settlement websitephsettlement.com
Court words, in plain English What words like “motion” or “docket” mean. You never need them to file a claim.
- Attorneys’ fees money
What the lawyers for the group ask to be paid for bringing the case. It comes out of the settlement fund, and the judge decides the amount, often less than asked.
For example: The lawyers asked for a quarter of the fund in attorneys’ fees; the judge decides how much they get.
- Claim form what you fill in
The form you send to get your share of the settlement, online or by mail. Filing one is free.
For example: Send the claim form before the deadline, or you may not be paid.
- Class member you, probably
Anyone who fits the group the settlement covers. If you qualify, you are a class member, even if you never heard of the case before.
For example: If you bought the product during the years the notice lists, you are likely a class member.
- Class certification a decision
The judge agreeing that one case can speak for a whole group of people in the same situation.
For example: After class certification, the case went ahead for all the customers, not only the two who sued.
- Docket /DOK-it/ the court’s record
The court’s diary for a case: a numbered list of every paper filed and every step taken, in order.
For example: The judge’s order was added to the docket on May 20.
- ECF number /E-C-F/ a page number
ECF is the courts’ online filing system (Electronic Case Filing). "ECF 233" is item 233 on the case’s docket; "ECF 213-1" is the first attachment to item 213.
For example: A settlement agreement filed as ECF 251 is the 251st item on that case’s docket.
- Final approval hearing a date
Also called the fairness hearing: the day the judge listens to anyone with concerns, then decides whether the settlement is approved for good.
For example: The final approval hearing is usually the last big date before payments go out.
- Motion a request
A formal "please" to the judge: one side asks for something, like more time or approval of the deal. Nothing changes until the judge answers.
For example: The lawyers filed a motion to extend the claim deadline.
- Object /ob-JECT/ your choice
Staying in the settlement but telling the judge what you think should be better. You can still be paid.
For example: If you think the fees are too high, you can object before the deadline.
- Opt out your choice
Choosing to leave the settlement. You get nothing from it, but you keep your right to bring your own case.
For example: If you opt out, you will not get a payment from this settlement.
- Order a decision
The judge’s answer, and the part that counts. "Granted" means yes, "denied" means no, "granted in part" means yes to some of it.
For example: An order granting the motion means the judge said yes.
- Preliminary approval /pre-LIM-in-airy/ a decision
The judge’s first "this looks fair enough to move ahead". Notices go out and claims open, but it is not the final say.
For example: After preliminary approval in June, the claim form went online.
- RECAP /REE-cap/ a source
A free public library of federal court papers run by the non-profit Free Law Project. The court documents on this page link to its copies.
For example: We found the judge’s order in the RECAP archive.
- Service award money
A small thank-you payment to the people who brought the case on everyone’s behalf (the class representatives). It comes from the fund and the judge decides it.
For example: The two people who started the case each asked the judge for a service award.
- Settlement administrator a company
The company that runs the claims for the court: it sends the notices, checks the claims and mails the payments. Questions about your claim go to them.
For example: The settlement administrator mails the checks once the judge approves the deal.
- Unopposed /un-uh-POZED/ a word in requests
Both sides agree on the request, so it usually goes through smoothly.
For example: An unopposed motion to move a deadline is almost always granted.